FAQs

They're Thatcham insurance categories. S7 is insurance approved stolen vehicle tracking. S5 is the higher category and, on the systems we fit, comes with driver recognition tags. If your insurer asks for a tracker, they'll tell you which category they need – and we'll fit it. Compare the range and fitted prices on our trackers.

Yes. The subscription covers the tracking, the app and, on insurance approved systems, 24/7 Secure Operating Centre support. Our fitted prices include the first year. After that, you renew with Meta Trak – each product page on our trackers shows the current renewal prices.

On insurance approved systems, Meta Trak's Secure Operating Centre tracks stolen vehicles 24/7 and works directly with police control rooms. You report the theft to the police and Meta Trak, and they work to locate the vehicle. Shield is self-monitored, so you follow the vehicle yourself in the app.

Yes. The system works in the UK and EU (excluding Switzerland).

Yes. The Meta Trak app has a Privacy Mode that stops your journey history being recorded while the vehicle stays protected.

Yes. Every Meta Trak system we fit is compatible with hybrid and electric vehicles.

Yes, we can fit DEFCOM TRAK, S5 VTS, S7 ATS and Shield to motorcycles and scooters. We price bikes individually, so get a quote. See motorcycle trackers.

On Deadlock systems, the vehicle is immobilised unless your driver ID tag is present. Keep the tag on your keyring and it works in the background – you don't need to do anything differently. See Immobilisers.

Get in touch and we'll sort it. For S5 VTS, S5 Deadlock and Deadlock PRO, additional driver ID tags are £44.99, and the Meta Trak app lets authorised users manage the immobiliser.

The OBD port is the diagnostic socket in your vehicle. Some thieves use it to programme new keys or get around security. Deadlock PRO lets you block the port from the app and unblock it when your vehicle goes in for servicing.

You can put the system into Service Mode from the app so the garage can work on it without setting off alerts. Just remember to switch it back afterwards.

Yes, we can. Tell us exactly what your insurer has asked for (for example, "Thatcham S5" or "S7") and we'll fit a system in that category.

Yes. On insurance approved systems, you'll receive a certificate of installation in Meta Trak's welcome email after we've fitted the system.

That depends on your insurer – some take security devices into account, some don't. We'd always ask your insurer directly, and let them know once the system is fitted.

Yes, we can. We fit mobile at your home or workplace, or you can bring your vehicle to our base in Rochford.

It depends on the system and the vehicle. Send us your vehicle details and we'll give you a guide time with your quote.

We're based in Rochford and fit mobile across Essex, from Southend and Rayleigh to Basildon, Chelmsford and Brentwood. See Areas we cover. If you're further afield, get in touch anyway.

Yes. We fit at your yard or depot to keep vehicles working, and we'll give you one point of contact for every install and renewal. See Fleets.

If you're concerned, talk to us and your dealer before fitting – we'll explain exactly how and where the system is fitted.

We can remove the system from your old vehicle and refit it to your new one, and you can carry the remaining subscription over. Ask us for a quote.

The new owner can contact Meta Trak to take out their own subscription.